FAQS
orders
1、Where is my order?
To find your order's status, check your order confirmation email containing your order number and enter on our order tracking page.
If you do not see this shipping confirmation email, please check your spam folder.
2、How long before my order ships?
If your purchased items are not on pre-order, our fulfillment team will process and ship your order within 24–48 hours Monday–Friday. When your item ships, you will receive a confirmation email with tracking. Be sure to check spam if you have not received the email.
Expedited orders must be placed Monday-Friday before 10:00am EST in order to ship same day.
If your USPS tracking information has not updated, know that your order has shipped. Facilities are not always timely with scanning in packages or updating the tracking info. Once it arrives at the post office in your county, a final ETA will be calculated.
3、Where do you ship?
We ship to APOs and all 50 states within the United States as well as Canada, and Mexico. International fulfillment is unavailable on some products. Check product pages for specifics.
4、What are my shipping options?
Free shipping is available for all orders $59 and over throughout the contiguous United States via USPS®. For expedited and international shipments, costs vary depending on the shipping provider and destination.
Timelines
USPS® First Class typically arrives within 5–10 business days. See USPS® current shipping times.
UPS® Ground typically arrives within 2-5 business days. Please note that UPS® Ground does not deliver to PO boxes. See UPS® for current shipping times.
UPS Next Day Air® typically arrives on the next business day before 12pm if the order is placed by 10am EST. See UPS® for current shipping times.
UPS Next Day Air Saver® typically arrives on the next business day after 12pm if the order is placed by 12pm EST. See UPS® for current shipping times.
Passport Priority Duties Paid typically arrives within 10-15 business days.
4、Do you offer discreet packaging?
Our packaging is intentionally discreet. Your order will arrive in a plain white or neutral box.
5、Why won't my credit card go though successfully?
We accept all major credit cards and PayPal. If your transaction is not going through, please double check that your credit card name, number, expiration date, and billing address are all correct.
6、What forms of payment do you take?
We accept all major credit cards and PayPal. If using PayPal eCheck, please allow extra time for us to process your order since PayPal takes an additional 3–5 business days to process the order, before our system is able to proceed with fulfilling and shipping your order.
7、My package was never delivered.
Carriers can sometimes mark a package as delivered when it leaves the processing center, and then can be as much as 3 business days before it arrives at your door. The best way to find out the status of your package is for you to contact the carrier directly.
Pre-orders
1、Pre-order Policy
We offer pre-orders on items that are currently out of stock. Please check product pages for information on products timelines. Pre-orders require payment to be made at checkout.
If you have ordered multiple items, all items will ship together once the out-of-stock item is back in stock. Although we will try our best to give an exact estimate on the product page, ship dates are not guaranteed and delays may occur.
2、When will out of stock items be restocked?
Please review the product page for estimated timelines.
3、One of my items was on pre-order. Will I receive a notification of shipment?
Check out the specific product page for timelines. Your order will ship in full once your pre-ordered item is back in stock. Please keep an eye on your email for tracking.